Free UK mainland delivery (kerbside) in 2-4 weeks guaranteed

Call us 0 20 3769 2783

Delivery, Returns & Refunds

DELIVERY TIME
– We offer one of the best lead times in the market of 2-8 weeks. Current delivery times are always announced on the home page of our website.
– Occasionally, we hold stock in Scotland to allow for quicker deliveries within Scotland. Please get in touch with us for an ETA.

DELIVERY METHODS
– We offer FREE kerbside delivery to the mainland UK (excluding the Channel Islands, Isle of Wight, Isle of Man, Isles of Scilly, islands of Scotland). If requested, the product sometimes may be delivered to the excluded territories for an additional fee.
– Placement & Assembly service costs £279. More information here: Placement & Assembly Service | Gardenvity
– Kerbside delivery to Northern Ireland costs £170.

Please read our full T&C here: Terms And Conditions.

WARRANTY
– A general 2-year guarantee period applies to Gardenvity products for factory defects.
– Some individual parts/accessories (steps, shelves, glass holders, insulated faux leather cover, thermometer, heater doors, ash drawer) are subject to our 12-month warranty.
– It is crucial for you to read thoroughly and follow the instructions on installation, operation and maintenance of Gardenvity products since failure to do so can result in damages that are not covered by our warranty.
– Gardenvity shall take all necessary steps to rectify the issue and/or parts as we deem appropriate. It is essential that we work together to reach a satisfactory resolution promptly.

Please read our full T&C here: Terms And Conditions.

RETURNS AND REFUNDS
The buyer has the right to return unused and otherwise undamaged products by informing the seller
about it no later than within 14 calendar days from the date of delivery.

– Shipping and transportation costs related to return shall be paid in advance by the buyer.
– The seller shall refund the monetary amount paid by the buyer within 30 days from the delivery of the returned product to the seller.

Please read our full T&C here: Terms And Conditions.

Have a Question?

Hi, I’m Milda! If you have any questions or would like some help choosing the right hot tub for you I will be glad to assist you.