We provide shipping in most areas throughout the UK.

We do not ship to highlands and islands, but please contact us as we may be able to help you organize a delivery even in those remote areas of the UK.

If you want us to bring your hot tub to your holiday property in France, you may visit our French website (Gardenvity.fr) and use it to make the purchase.

a) Standard (kerbside) delivery in most areas throughout the UK. The cost varies according to your location and is shown at the checkout.

b) Taking the hot tub to the final spot in your garden with our Placement & Assembly service will add extra £379 to your payment.

There are three main things to know and prepare for:

1. Ensure access for a delivery vehicle to your driveway.
2. Arrange 3-4 helpful adults or a forklift to carry the hot tub to a designated spot.
3. Arrange a crane if the passage is too narrow and you need to lift the hot tub over obstacles.

Read more: Kerbside delivery – are you ready?

Each situation is highly specific, and crane operators will do the work at very different rates in different locations.

If you order Placement & Assembly service with us (£379 extra fee), our team will help you find a crane (crane services are charged separately and payable upon the service).

If you choose a kerbside delivery, you’ll need to arrange a crane operator yourself.

Our current delivery lead time is always kept up to date at the top of the page on our website. Please contact us if you want to arrange a later date. 

Placement & Assembly service means that a specialised team will get the hot tub to its final spot in your garden and make all necessary assembly work for you. If you are located in England or Wales it will cost £379. It will not cover the crane costs if it is necessary in your situation. Please request a quote for Scotland.

If you choose the Placement & Assembly service, you’ll be asked to provide us with additional details about your site, such as photos or videos, accurate measurements, etc. You will need to ensure good access to your site and remove any obstacles (gates, fence segments, etc.) that may block the way.

Read a full article with much more details about our Placement & Assembly service.

To bring your hot tub to its final location, there are minimal requirements in terms of space between walls, fences, etc. along the way. Please take measurements in advance.

For the 6-8 people size hot tub:

Package dimensions LxWxH: 82.7x 38.2×84.6 inches (210x97x215cm). 

Packed on a EUR/EPAL pallet 47.2×31.5 inches (120x80cm)

For the 8-10 people size hot tub:

Package dimensions LxWxH: 92.1×43.3 x94.5 (234x110x240cm)

Packed on a EUR/EPAL pallet 47.2×31.5 inches (120x80cm) 

Always add at least 10cm (4in) to each dimension to carry the package through narrow passages.

If your passage is narrower or lower than required, you will probably need to hire a crane to get the tub over the fences or other barriers.

We offer the fastest and most secure payment options available for you to pay for your hot tub. 

There are 5 options to choose from! 

1. Credit or Debit Card. Gardenvity has a secure credit card processing system provided by Stripe. 

We accept VISA, MasterCard, Maestro and American Express. 

2. PayPal checkout.
3. Google Pay option is available if previously set up on your Android device or Google Chrome internet browser.
4. Apple Pay can be used when set up on your Apple device (iPhone, Mac, etc.). 
5. Bank transfer. Please contact us if that’s your preferred method of payment.

Beneficiary: UAB FEROXI

UK bank account number: 20000235

Sort code: 04-00-75

This account supports incoming domestic payments in GBP only.

You can get a coupon code upon subscribing to our newsletter. Please look in your spam folder to check if our email with the discount code has landed there by accident.

The coupon code can be easily applied at the checkout.

Having added the desired item to your Shopping cart, please enter the Coupon code in the grey field manually (or copy and paste), and click on ‘Apply coupon’. 

You should then see the updated price in your Cart totals!

Currently, we don’t offer financing.

Yes!

And if you are a UK VAT payer, you can claim the VAT paid when purchasing our product for use in your business.

Absolutely! We use Let’s Encrypt open certificate authority whose purpose is to make HTTPS ubiquitous on the internet through SSL/TLS certificates. These certificates are recognised by all modern browsers and use a high level of cryptographic technology to secure connections.

If you look at the address bar at the top of the browser during checkout, you will notice the ‘https://’ instead of the normal ‘http://’ at the beginning of the URL, which also indicates that you are in a secure mode.

Brexit has no impact on the price of our products.

There’s nothing to worry about.

The price you pay is the same as it was before Brexit and includes all local VAT.

There are no additional fees for orders.

Yes! UK VAT will be charged on the orders delivered to the countries in the United Kingdom.

Gardenvity is a VAT payer in the UK, so you can claim back the VAT paid when purchasing our products for use in your business.

In the EU member states, Germany and France, a 0% VAT rate applies to Gardenvity products.

• It is cheaper to use a wood-fired heater than an electric one. We have calculated that heating the water once in 2021 will cost £6-13 with a wood-fired heater, and £12-24 with an electric one.
• It heats much faster compared to an electric heater (1-2 hours in summer and 3-4 hours in winter compared to 12-24 hours, respectively).
• It is eco-friendly, since wood is a renewable type of energy source. 
• It’s aesthetic and providing you with an opportunity to keep a ritual with your preparation routine. Watching fire can slowly burn the tension and worries away.

Yes, you can select the different components and systems as you see it necessary to best meet your needs and desires.

Keep it short – 15-20 minutes a session and stay properly hydrated so you don’t overheat. After a session, wait until you’re properly cooled down and only then go for another round, which should be a bit shorter than the first.

It is recommended to bathe in the water which is 37-39°C.

When attending to the fire correctly, an average water heating rate (for 439 gal/2000 litres) is approximately 8°C per hour. Thus, the water temperature reaches 38°C in 1-2 hours in summer and 3-4 hours in winter.

Naturally, it depends on the water temperature before heating, and the type of your firewood will also play a role in this case.

Keeping the tub covered guarantees the best heating time.

Read more on how to heat your hot tub.

A wood-burning hot tub with an installed whirlpool SPA runs with electricity and the water bubbles. The air jets circulate the water, making the air bubbles rise from the bottom up.

Basic physics apply: 

There are two holes inside the hot tub that operate as water inlet and outlet to and from the heater (below and above the LED light). Heated water flows upwards and through the upper hole (outlet) into the tub, while cold water stays nearer the bottom and keeps flowing into the heater through the lower hole (inlet). 

This cycle continues constantly while heating the stove. No mechanical pump is needed for this circulation.

The standard set of massage set in a Gardenvity Premium hot tub includes 12 air jets and 10 hydro jets. 

You can upgrade with extra 8 air jets and 10 hydro jets (20+20 in total) for maximum benefits.

Hydro jets are targeted streams of water that relieve tension in your back, while air jets provide soothing massage all over your body. With this number of jets, this wood-fired hot tub comes closest to a hydrotherapy electric spa.

No. The heater only has sufficient power to maintain the temperature of the water once it gets heated with the wood-fired stove. 

Heat with firewood, maintain the heat with the electric heater.

In the UK, wood fired hot tub stoves are not currently classified as an “exempt appliance” by DEFRA; hence smoke emissions from the burning of wood will not comply with permitted levels in a Smoke Control Area.  You should contact your local Council for further guidance if you suspect that you reside within a designated Smoke Control Area and are considering a wood burning option. 

Gardenvity offers two sizes: 

180cm (70.9in) wide accommodating 6 adults and 2 children with comfortable seats;

200cm (78.8in) wide which is a welcoming size for 8 adults and 2 children. 

If you buy a hot tub just for the two of you, either option will provide you with generous space to relax in. 

Read our more detailed article on choosing the right hot tub model for yourself.

No matter what time of the year it is, we advise keeping the water in the wood-burning hot tub at +39°C as heating the water any higher can cause you to overheat, dehydrate and experience headaches. Those who have heart issues should avoid bathing in high temperatures.

Every Gardenvity wooden hot tub comes with a floating thermometer. Use it to monitor the temperature when heating the water. Once you reach +39 °C, simply stop adding wood to the burner. If the water is too hot, add cold water with a garden hose and open the cover to let the excessive heat escape.

Read more about effective heating of your hot tub.

If you drain your private hot tub after 1-2 uses, there is no need for chemicals. This is great for those who want to enjoy a relaxing and chemical-free bathing experience. 

With a water filter and chlorine-free sanitisers, you can keep the same water in your hot tub for about a month on average.

If your hot tub is used by guests in your holiday cottage, you must replace the water after each use. 

Read our special article on water hygiene.

No, only the Premium line hot tubs. 

They are available in two colours – Cream White and Dark Grey. 

You may choose between 5 colours for your Gardenvity PREMIUM hot tub liner. 

These are Pearlescent White, Grey Metallic, Gold Metallic, Blue Metallic.

It is made of stainless steel and covered with special heat-resistant paint. 

There is one big and ten mini LEDs to create a romantic and playful glow in your hot tub. 

A wood-fired hot tub with fibreglass liner is easy to clean when it is still wet after draining the water. We recommend using regular hot tub/pool cleaning agents that include no chlorine. Please, do not use abrasive cleaners or scrapers that may damage the surface of the fibreglass insert.

To clean the fibreglass insert of your hot tub, please use a soft cleaning cloth or a sponge not to scratch the surface, rinse well with water and drain thoroughly.

If you use aromatherapy bath salts or essential oils in your hot tub, when the tub is emptied, make sure you properly clean and rinse the residues from the fibreglass insert.

To clean the heater walls, you have to spray water through the water inlet and outlet holes in the hot tub liner. Repeat until there appears to be no more dirt in the water heating part.

Please clean the fibreglass insert of your hot tub every time you drain the water. The heater has to be cleaned after every 15-20 uses.

Not at all. Cleaning the acrylic liner is super easy, requiring no more than a wipe down with a soft cloth or a sponge while it’s still wet. Due to the materials and technology used in the production process, the surface of an acrylic liner is exceptionally smooth.

Yes, you should drain the water after each use in colder seasons when the temperature is below zero. Letting the water freeze can damage your wooden hot tub.

If you keep the water at bathing temperature (around 39℃) for a longer time, then you don’t need to drain it.

You don’t have to empty the wood fired hot tub’s heater out completely every time after use. It should work fine as long as there is enough room for the air to circulate and keep the fire going. Before cleaning out the ash, make sure the embers have cooled down and use a long-handled shovel to handle them.

UV light sterilises pathogens rendering them unable to multiply and causing hygiene and health risks.

The compact UV-C module is installed at the sand/fibre ball filter that is placed in a Thermowood box.

It uses only 21W of energy.

Every 9,000 hours (5 years when used 5 hours a day).

Ultraviolet (UV) light, just outside the light spectrum visible to our eyes, is electromagnetic radiation of 200-280 nm wavelength. This wavelength is the most lethal for microorganisms, viruses and bacteria. UV-C radiation used in our filtration system causes permanent damage to microorganisms present in the hot tub water by penetrating through their cell walls and disrupting their DNA. Thus, the microorganism reproduction capacity is damaged, or it is killed. The microorganisms must be directly exposed long enough to the UV-C radiation of the correct intensity to ensure effective disinfection.

No. 

The model of the filter unit that we use in Gardenvity hot tubs has a pump that is designed to operate with fibre balls and not sand to filter the water. It has less power and thus is more energy-efficient, but this power will not be sufficient to filter the water through sand.Please use fibre balls in this sand filter (‘sand’ is used here only to denote the type of filter unit, not the filtration media).

2 years on average.

It is a straightforward procedure. Here’s what you need to do:

• Switch the filter unit off; 
• Remove the multiport valve;
• Take the fibre balls our by hand; 
• Rinse the filter tank well; 
• Put the new (or washed) fibre balls into the filter tank up to the mark; 
• Fill the tank with water; 
• Mount back the multiport valve and run the filter again.

After around 3 months of usage, fibre balls have to be taken out to soak and wash manually or in a washing machine (please, put them in a washing net when doing so!).

Every 3 months on average.

We recommend switching on the massage system to stir the water so that the filter can suck in the impurities with water.

No. The sand/fibre ball filter removes debris and particles, and you still need water treatment chemicals to kill the bacteria.

Yes, you can keep the water unchanged for a few months when using with UV-C lamp.

No. You need to wash the balls by hand or in a washing machine.

800 litres.

• Cleaning the combustion chamber and emptying the ash drawer – the more often, the better.
• Inspecting the sand filter strainer and cleaning it at least once a week.
• Wiping the acrylic liner after each water draining.
• Washing the fibre balls in the filter at least once in 3 months.
• Cleaning the chimney and the heater every 15-20 uses.
• Staining the Thermowood parts once a year if you want to preserve the original colour (optional). 
• Replacing the fibre balls every 2 years. 
• Changing the UV lamp every 9,000 hours of operation (once in approx. 5 years when used for 5 hours daily).

It depends on your chosen hot tub model. The off-grid hot tub has no water filter, so you have to change the water in 1-2 days after 1-2 uses. 

If you have a hot tub with a cartridge water filter and use chlorine-free sanitisers, you can keep the water unchanged for a month on average. 

With either model, if your hot tub is used by guests in your holiday cottage, you have to change the water after each use. 

The water treatment in Gardenvity Premium hot tubs combine the benefits of a sand/fibre ball filter and sanitisers helping to maintain the required water hygiene for up to a month. 

Adding the optional UV-C module will enable you to keep the water clean and unchanged for a few months. 

Remember that maintaining the proper water pH level is key.

Read more about water hygiene.

Yes. Every wood-fired hot tub has a standard, external water drain valve at the bottom of the hot tub next to the heater.

Read more about draining the water.

If you drain your private hot tub after 1-2 uses, there is no need for chemicals. This is great for those who want to enjoy a relaxing and chemical-free bathing experience. 

With a water filter and chlorine-free sanitisers, you can keep the same water in your hot tub for about a month on average.

If your hot tub is used by guests in your holiday cottage, you must replace the water after each use. 

Read our special article on water hygiene.

Absolutely not. Chlorine will damage the wooden parts of your hot tub.

No. Although the UV lamp does reduce algae and bacterial populations, it must be used to augment traditional water sanitising measures (chlorine, bromine or oxygen-based water treatment systems) and cannot be used alone.

You will be able to substantially decrease the amounts of chemicals used.

It has no effect on the pH, conductivity or chemical properties of the water in the hot tub.

As an added benefit, the UV-C technology will reduce the smell of chlorine (if used for water sanitation).

The UV-C module operates when the water filter is on. It is recommended to run the filtration system 4-5 hours per day.

Yes. The Blue Lagoon UV-C unit used in Gardenvity wood-fired hot tubs is specially designed for water with high temperatures (±40°C), such as spas and hot tubs.

It is an environmentally friendly and cost-effective technology. When used at a wood-fired hot tub, it reduces the amount of chemicals needed for water sanitation while the disinfection effectiveness only increases.

Sand filters, which are the oldest water filtration system used in swimming pools, previously used natural filtering media – hence their name. 

The technology has been significantly improved by replacing sand with more effective modern filtering media, such as fibre balls to trap smaller particles (down to 5-3 microns compared to 35-20 microns with sand). 

The modern filtering media also plays an important role in reducing energy consumption, keeping the filter pumps under lower pressure. What is more, the fibre balls can be recycled to make it an environmentally friendly solution.

They perform extremely well filtering the particles down to 5-3 microns in size.

The sand/fibre ball filtration unit requires a higher initial investment. However, its maintenance becomes much cheaper in the long run.

As a standard, maintenance works with a sand/fibre ball filter includes the following: 

– Timely cleaning of fibre balls. Typically, you’d expect to see the pressure gauge needle going up, signalling you to backwash, but not with the fibre balls. We recommend that you inspect the fibre balls inside your filter every 3 months and clean them if needed. However, it will largely depend on usage and quality of the water.  Use a little trial and error to find the best schedule for your hot tub. When you keep fibre balls clean, you’ll have better filtration, water flow and clearer water. 

– Cleaning the filter strainer (positioned inside the hot tub at the foot well) to remove the larger debris restrained at the water pump inlet when you see it. 

– Changing fibre balls when they lose effectiveness. This has to be performed only once in 2 years.

Yes, the fibre balls can be recycled to make it an environmentally friendly solution.  

You can buy fibre balls to use in with Gardenvity hot tubs on Amazon.  

The wood-fired stove heats the water very quickly, requiring only 1–1.5 hours in summer; 2–2.5 hours in winter.  

The dimensions of a packed 1-2 seater Gardenvity wood-fired hot tub are LxHxD: 210x210x110cm (6.9×6.9×3.6 feet).  

It will depend on your water mains installation but should take around 45 minutes to fill.  

2-3 hours per day.