Discover Gardenvity’s delivery options – which one to choose and how to prepare?

Before checking out with your wood-fired hot tub order, you’ll need to choose one of two delivery options: kerbside or adding the Placement & Assembly service (for extra fee).

Read this article to see what you need to know about each delivery method and decide which one is right for you.

See what points you’ll need to check off before the delivery van driver knocks on your door if you choose kerbside delivery:

A Gardenvity hot tub is a big and heavy unit. Choosing the kerbside delivery option, you must be sure you will have 3-4 helpful men to bring it to the final location. As the Owner, you are to ensure the necessary equipment and safety for the whole process of moving the hot tub after the delivery staff unloads it from the van.

When you’re not sure if you have the necessary tools, time and manpower to bring the hot tub to the final spot and do the final assembly works, opt for the Additional Assistance & Installation for an additional fee!*

The kerbside delivery option or the Additional Assistance & Installation will not include the base preparation for your hot tub. Gardenvity can only offer detailed advice on a suitable location, materials and safety.

Read about what the Additional Assistance & Installation includes

When you choose the Additional Assistance & Installation

1. What’s included in the Additional Assistance & Installation Service?

We take great care to avoid creating any false expectations for our customers, so here’s a list of what works will be carried out when you pay for the Placement & Assembly of your hot tub.

The hot tub is delivered by 1 person, so make sure you have extra people to help.

Specialist equipment (except a lift/crane service)

Placing the tub in the desired location

Assembling and fitting all stove and chimney parts

Assembling and fitting the wooden steps and external shelves, and glass holders (if applicable)

Fitting the cover

Lift/crane service to get the hot tub over immovable obstacles

Removal and re-installation of fences, gates or similar obstacles

Base preparation and choosing the location for your hot tub

Installation of power connection, commissioning the hot tub or application of water treatment products

Chimney installation through the roof in gazebos, pergolas or other types of enclosures

We do not carry or load goods on stairs.

Selecting or marking attachment points for accessories such as shelves, handrails, or towel holders is not included in this service. The customer is responsible for indicating where these accessories should be installed.

Moving the hot tub on stairs (even if arranged in advance) is only possible with sufficient assistance provided by the customer

2. The importance of your cooperation.

Communication is critical to enable us to deliver the best service to you. Our helpful staff members will work day in and out to obtain the necessary details from you and inform the final placement & assembly crew.

It is still your responsibility to choose the spot for your hot tub and prepare the base for it.

We will ask you to take pictures and videos of the intended location for your hot tub as well as the planned trajectory to move the unit. You will be asked to provide precise measurements of the pathways or passages that will be used when moving the hot tub to your garden.

We must know about every obstacle on the way to your garden – steps, slopes, gates, fences, overhanging tree branches, etc. You will need to arrange the removal (dismantling) of any immovable obstacles (gates, fences, etc.).

If these obstacles cannot be removed, you must organise a crane and bear the costs.

The Placement & Assembly service will make every possible effort to ensure the safe delivery of your hot tub, leaving it ready to fill, strike a match and then dip in.

When you choose kerbside delivery

3. Ensure proper access and a flat site for unloading.

A Gardenvity hot tub will be delivered in a Luton van with a tail-lift. Please take care that your driveway is not blocked at the agreed delivery time.

Also, bear in mind this is not an off-road vehicle, so it has limitations regarding the surface it may move on.

99% of the times, we will unload the hot tub on the driveway, provided there’s good access to a 2.3 x 7.5-metre vehicle.

Otherwise, it will have to be left on the kerbside.

The vehicle may block road traffic for a short while needed to unload the cargo.

We may operate the tail-lift of the delivery vehicle on a flat surface to ensure safe unloading. We wouldn’t be able to get the hot tub package out on a slope, so we would look for the nearest flat surface.

The type of delivery van we use rides confidently on solid surfaces. The drivers may refuse to go on the grass, gravel or other non-solid surfaces.

4. Measure all the pathways and arrange the needed equipment or even a crane, if needed

We want to make sure that the installation of the hot tub is suitable and will not cause any problems. So if you choose the installation and assembly service, we will ask you for information about your garden - photos/video. Delivery will only be scheduled after the video has been sent to us at least two weeks in advance.

Each estate is different. We will do our best at driving the delivery van as close to your garden as possible, but there may be obstacles that will force you to use a crane. For your homework, please measure how wide and tall all of the pathways are in your place.

Below are images of packed Gardenvity wood-fired hot tubs of different shapes.

Check the dimensions and weight of the different types and sizes of our hot tubs when they are packed.

Round, for 6 people: 208 x 110 x 217 cm
Round, for 8 people: 228 x 110 x 240 cm
Quattro: 215 x 115 x 225 cm. A square bath tub with a reclining position (Lounge) must be transported horizontally on a pallet. Height 115 cm, width 220 x 220 cm.

A Gardenvity Premium wood-fired hot tub will arrive with a Thermowooden box for the filtration unit (if ordered). Its package is 70 cm wide, 95 cm high and 76 cm deep. The packaged box weighs approx. 60 kg.

Always add at least 10cm (4in) to each dimension to carry the package through narrow passages.

Gardenvity hot tubs come carefully wrapped up with foam and plastic film to protect against accidental scratches and on a standard EUR-pallet serving as a stable base to facilitate forklifting the unit or any crane operations involved.

A pallet truck, or a so-called spa-dolly, will make your work getting the hot tub to its final location much more effortless. Otherwise, 3-4 strong men are needed to carry the heavy package weighing 180-290 kilos, depending on the chosen model.

If your passage is narrower, lower than required, you will need to use a crane to get the hot tub package over any obstacles along the way. You will have to find a crane operator and settle any costs incurred.

Sometimes, it may be easier and cheaper to temporarily remove a gate or a segment of your fence than hiring a crane.

5. Plan to take the cargo to the desired spot in your garden.

If you decide not to choose the optional Placement & Assembly service, you will have to move the hot tub package to its final place. You can lift and carry it using heavy-duty straps or drive it on a pallet truck or a special spa-dolly.

To carry the hot tub manually, you will need four strong adults to balance the load evenly and lifting and moving straps.

You may also do the job by using a pallet truck or a special hot tub dolly which are available for rent when you do a quick Google search in your area.

You must ensure the safety of all the persons involved in this task.

6. Be ready to carry out the final assembly of your hot tub.

If you decide to get the hot tub delivered, you’ll need to put your DIY belt on and do some final assembly work.

It’s easy and fun to do! We have created a few short ‘How to…’ videos to assist you in fitting the last components before you start filling the water and strike a match.

Find all step-by-step explanations on Gardenvity's Youtube channel.

You will also receive detailed instructions for the final assembly of the Gardenvity and the user manual for the hot tub by email.

Remember: If you are unsure whether you have the necessary tools, time and manpower to complete all of the above tasks, you can opt for installation and assembly services for an additional fee!

The kerbside delivery option or the Placement & Assembly service will not include the base preparation for your hot tub. Gardenvity can only offer detailed advice on a suitable location, materials and safety.

Feel free to contact us – Gardenvity customer service will be glad to assist you with any questions or concerns that could occur when preparing for the day of delivery.

Having the homework done, the day your wooden hot tub will finally make it to your garden will be marked with excitement!

Read about what the Additional Assistance & Installation includes

1. What’s included in the Assistance & Installation Service?

2. The importance of your cooperation.

3. Ensure proper access and a flat site for unloading.

4. Measure all the pathways and arrange the needed equipment

5. Plan to take the cargo to the desired spot in your garden.

6. Be ready to carry out the final assembly of your hot tub.