Free delivery* (kerbside) in 5-7 weeks guaranteed.

* England & Wales. Request a quote for Scotland.

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Kerbside delivery – are you ready?

A Gardenvity wood-fired hot tub in its packaging being moved on a pallet truck.

While we take the best care in bringing the wood-fired hot tub intact to your front door, you will need to make some arrangements for bringing it to the sweet spot in your garden.

And you will have a relatively short time to prepare since Gardenvity offers an unparalleled lead time of 2-4 weeks!

A Gardenvity hot tub is a big and heavy unit. Choosing the free kerbside delivery option, you must be sure you will have 3-4 helpful men to bring it to the final location.

As the Owner, you are to ensure the necessary equipment and safety for the whole process of moving the hot tub after the delivery staff unloads it from the van.

When you’re not sure if you have the necessary tools, time and manpower to bring the hot tub to the final spot and do the final assembly works, you may opt for the Placement & Assembly service for an additional fee!*

The free kerbside delivery option or the Placement & Assembly service will not include the base preparation for your hot tub. Gardenvity can only offer detailed advice on a suitable location, materials and safety. Read more.

1. Ensure proper access and a flat site for unloading.

A Gardenvity hot tub will be delivered in a Luton van with a tail-lift. Please take care that your driveway is not blocked at the agreed delivery time. Also, bear in mind this is not an off-road vehicle, so it has limitations regarding the surface it may move on.

99% of the times, we will unload the hot tub on the driveway, provided there’s good access to a 2.3 x 7.5-metre vehicle. Otherwise, it will have to be left on the kerbside.

2.3 x 7.5-metre Luton van with a tail-lift - most commonly used vehicle for Gardenvity deliveries.

The vehicle may block road traffic for a short while needed to unload the cargo.

We may operate the tail-lift of the delivery vehicle on a flat surface to ensure safe unloading. We wouldn’t be able to get the hot tub package out on a slope, so we would look for the nearest flat surface.

The type of delivery van we use rides confidently on solid surfaces. The drivers may refuse to go on the grass, gravel or other non-solid surfaces.

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2. Measure all the pathways and arrange a crane, if needed.

Each estate is different. We will do our best at driving the delivery van as close to your garden as possible, but there may be obstacles that will force you to use a crane. For your homework, please measure how wide and tall all of the pathways are in your place.

Below are images of packed Gardenvity wood-fired hot tubs of different shapes.

Packed Gardenvity hot tubs placed on wooden EUR pallets.

Check the measurement and weight details of the different types and sizes of our hot tubs when they are packed.

Packed Gardenvity hot tubs placed on wooden EUR pallets.

A Gardenvity Premium wood-fired hot tub will arrive with a Thermowooden box for the filtration unit. Its package is 70 cm wide, 95 cm high and 76 cm deep. The packaged box weighs approx. 60 kg.

Always add at least 10cm (4in) to each dimension to carry the package through narrow passages.

Gardenvity hot tubs come carefully wrapped up with foam and plastic film to protect against accidental scratches and on a standard EUR-pallet serving as a stable base to facilitate forklifting the unit or any crane operations involved.

A pallet truck, or a so-called spa-dolly, will make your work getting the hot tub to its final location much more effortless. Otherwise, 3-4 strong men are needed to carry the heavy package weighing 180-290 kilos, depending on the chosen model. 

Two men unloading and moving a hot tub on a pallet truck.

If your passage is narrower, lower than required, you will need to use a crane to get the hot tub package over any obstacles along the way. You will have to find a crane operator and settle any costs incurred.

Sometimes, it may be easier and cheaper to temporarily remove a gate or a segment of your fence than hiring a crane.

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3. Plan to take the hot tub to the desired spot in your garden.

If you decide not to choose the optional Placement & Assembly service, you will have to move the hot tub package to its final place. You can lift and carry it using heavy-duty straps or drive it on a pallet truck or a special spa-dolly. 

A packaged Gardenvity hot tub placed sideways on a wooden pallet and manhandled by four adults.

To carry the hot tub manually, you will need four strong adults to balance the load evenly and lifting and moving straps.

One man moving a wood-fired hot tub on a pallet truck and an OSB board to protect the lawn.

You may also do the job by using a pallet truck or a special hot tub dolly which are available for rent when you do a quick Google search in your area.

You must ensure the safety of all the persons involved in this task.

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4. Be ready to carry out the final assembly of your hot tub.

If you decide to get the hot tub delivered free of charge, you’ll need to put your DIY belt on and do some final assembly work.

It’s easy and fun to do! We have created a few short ‘How to…’ videos to assist you in fitting the last components before you start filling the water and strike a match.

Find all step-by-step explanations on Gardenvity’s YouTube channel.

You will also receive detailed guidelines for final assembly in the Gardenvity Hot Tub User Manual.

Remember: when you’re not sure if you have the necessary tools, time and manpower to do all of the above, you may opt for the Placement & Assembly service for an additional fee!

The free kerbside delivery option or the Placement & Assembly service will not include the base preparation for your hot tub. Gardenvity can only offer detailed advice on a suitable location, materials and safety. Read more.

Feel free to contact us – Gardenvity customer service will be glad to assist you with any questions or concerns that could occur when preparing for the day of delivery. 

Having the homework done, the day your wooden hot tub will finally make it to your garden will be marked with excitement!

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